We’re happy to help with any questions or queries you may have give us a call on 01782 312534
ABRASION TESTING
ISOVISION Box is an instrument specially made to check the level of abrasion on glazed ceramic tiles.
The inside of the instrument is paint in “neutral” as requested to the standards. To do the test, place the ISOVISION instrument in a dark room, and put inside at centre the abraded tile of 100x100mm surrounded by 8 tiles with the same dimension but no abraded. Write on the marked face of the r.p.m corresponding to the abrasion made. Observing the tile specimen from a distance of 2m and a height of 1.65 it is possible to see the difference between the tile abrased and the other tiles not abrased. To ensure that the test is true, the consensus of at least 3 observers is required.
Really friendly family business would highly recommend, great products and advice and excellent after sales service. 3 years on and our hot tub is still one of the best things we've bought. We're now investing in a heat pump, which they are now supplying and installing.
Ade F Staffs
2023-03-20
Over the previous years we have had 3 hot tubs off this company updating each time and on each occasion they offered outstanding service from initial enquiry to installation but what makes this company stand out is the levels of aftercare that they provide including servicing and general maintenance.
I had Steve one of the technicians come round to complete some work and he was a genuine credit to the company arriving on time,extremely polite and nothing was too much trouble.
Making the right decision as to who to buy from is never easy but it is the aftercare once bought that should be the deciding factor and E.J Payne are quite simply the best and we have put our confidence in them over the years and they have ALWAYS exceeded our expectations.
Thank you STEVE you are an ambassador to the company.
Jason Knight
2023-03-15
We purchased an Arctic Spa hot tub from Ricky over 3 years ago, following a lovely visit to the showroom. We were very impressed by the knowledge and advice given and found Ricky and the team very trustworthy. The installation by the team was very professional and friendly, everything to do with the maintenance and chemicals was explained thoroughly. We have since purchased spa chemicals and accessories from them and found them to be very reasonable. On the odd occasion we have had to contact Ricky and the team for advice, we have always found them to be very helpful and have even visited to offer advice and assistance when needed. It goes without saying that their customer service is second to none and I have no problem recommending them and have done on many occasions.
Thank you. Jason
Julian Mitchell
2023-03-14
Fixed our issue promptly and as ever, very professional and friendly engineers. Thank you
Steve Blunt
2023-02-04
Purchased a second hand hot tub off e Bay and needed some chemicals and advice on first usage. Googled locally and so glad e. J Payne came up. From the moment I walked in I was greated with a freindly welcome and explained my requirements. The advice given was very helpful and no pushy sales to sell me stuff I didn't need. Will be returning and booking a service when ready. 10/10
Anne Tomlinson
2022-10-19
Dan has just serviced my hot tu again. He was wonderful!
So polite, punctual, knowledgeable and hard working. Couldn't ask for more! Thanks Dan for doing such a great job.
If anyone is thinking of getting a hot tub I would highly recommend E. J. Payne I've had excellent service for the last three years.
Thanks everyone.
Louise Grice
2022-08-17
Brilliant service, delivery and instalment fast and smooth. Very professional and advise was really helpful. No hard sell. Highly recommend and will definitely be back when our hot tub needs upgrading. Thanks guys :)
Dave Vaughan
2022-08-06
Great service! Delivered last October.. perfect ever since... Great value accessories and chemicals!
